Privacy & Security

YOUR DATA

Casa Simple collects and processes your personal data to provide real estate services, property matching, and transaction coordination.

Data we collect:
  • Name, email, phone
  • Property preferences
  • Search history and saved listings
  • Documents you upload
  • Communications with ELLA
How we use it:
  • Property matching
  • Market analysis
  • Transaction coordination
  • Agent communication
  • Improving ELLA recommendations

YOUR RIGHTS

You have the right to:

  • Access your data — request a copy of all data we hold about you
  • Delete your data — request deletion of your account and associated data
  • Opt out — manage notification preferences in your Profile settings

Contact us: privacy@casasimple.ai

SECURITY

  • Your data is encrypted in transit and at rest
  • We never sell your personal information to third parties
  • Document uploads (pre-approvals, proof of funds) are stored securely and only accessible to you and your assigned agent

THIRD PARTY SERVICES

We use the following services to provide our platform:

  • Bridge MLS — property listing data (Miami Association of Realtors)
  • Simple Home Loans — mortgage pre-approval (optional, with your consent)
  • SendGrid — email communications
  • Google Maps — address search and mapping